IT Service Engineer

Arnet Technologies provides professional IT Support to businesses throughout Central Ohio. We focus on creating a fulfilling work experience that encourages creativity, passion, and individual growth. Arnet Technologies seeks a IT Service Engineer to correctly service IT hardware and software installations and service.

Skills Needed:

Investigate and resolve technical issues through ticketing system
Ability to time track work in real-time through ticketing system
Experience working with IT consulting firms and small businesses strongly preferred
Flexibility to work afterhours support on a rotating schedule
Flexibility of working in the field or from the office as needed to resolve technical issues
Interpret best ways to meet client expectations and resolve customer tickets to fulfill service agreements
Excellent and clear written and verbal communication
Ability to work in a team environment and collaborate with other workers
Clear written and verbal communication
Maintain client and internal documentation
Understanding of support tools, techniques, and how technology is used to provide IT support
Superior attendance and ownership of “hand-offs” when needed
Improve customer service, perception, and satisfaction
Reliable transportation
Ability to pass background check and drug screen

Technical Skill Requirements:

Microsoft Windows 7, 8, and 10
Microsoft Server (AD and Basic OS Support)
Microsoft Office / Office 365
Networking
Print Systems
Backup Support
Malware/Virus Removal
Hardware Support
Smartphone and tablet support

Bonus Points for the Following:

Microsoft Workstation Certifications
Network + Certification
A+ Certification
Apple Experience
VMWare Experience
ConnectWise (Manage) Experience
Automate (LabTech) Experience
Work in terminal server environment/environment with virtual machines

Education:

Associates or Bachelor’s Degree with IT focus and 3+ years of IT support experience

Qualities to be an Arnet Technologies team member:

Pleasant, friendly and/or funny
Technologist at heart
Accountable and reliable
Desire to work for a growing firm in a fast-paced and exciting environment
Prefer a team environment where each person takes ownership of superior customer service delivery

Compensation:

Excellent salary
Health, vision, dental and life insurance
Paid vacation, sick time, and holidays
401K retirement plan and match
Onsite gym and café access
Career Development and certification assistance

Work Environment:

We value accountability, joy, respect, individual growth, and integrity.
We have a strong sense of urgency and work with intensity. We serve our clients at the highest level as soon as possible.
Everyone has a seat at the table with the benefits and accountabilities that brings. One of the many rewards is being a part of our growing business.
We take each other’s feedback seriously. Mistakes are an opportunity to process what happened, so we can learn how to do it better next time.
Strong work ethic, dependability, regular attendance, and punctuality are required.
Everyone demonstrates the ability to take initiative and be a self-starter.
Our team works collaboratively, using our collection passion to achieve results.