Co-managed IT Services

In today's fast-paced, digital business environment, your IT infrastructure is the backbone of success. Whether you’re looking for efficient user support, streamlined IT management, or robust cybersecurity.

The Value of a Co-Managed IT Partnership

Imagine having a dedicated IT team working alongside you—tailored to fit your needs. With a co-managed IT partnership, we provide flexibility, transparency, and efficiency. You maintain control over key operations, while our experts fill in any gaps, providing:

Cost-Effective Solutions: Share resources and expertise without the overhead of hiring additional staff.
Specialized Knowledge: Our team brings industry-specific insights, helping you stay ahead of the curve.
Scalability: Easily adjust IT resources to match your growth or operational changes.

Unlock Efficiency with End User Support

Your employees deserve reliable and seamless IT support. We offer comprehensive end-user assistance to empower your team:

Task-Specific Support: Help with daily tasks, tutorials, and troubleshooting.
Expert Guidance: Our engineering and support teams ensure no problems go unsolved.
Proactive Management: With a dedicated account manager, you’ll receive the strategic support necessary to optimize your IT environment.

Streamline Operations with IT Ticketing Systems

An efficient IT ticketing system is essential for fast, reliable issue resolution. We ensure your organization benefits from the following:

Issue Tracking: Never let support requests fall through the cracks.
Prioritization: Manage urgent tasks with ease while ensuring daily operations run smoothly.
Cost Reduction: Efficient ticketing reduces downtime and operational expenses, keeping your business running.

Optimize Your Microsoft 365 Licensing

Stop paying for what you don’t need. With our Microsoft 365 Licensing Management, we’ll help you maximize value by:

Conducting a comprehensive needs assessment to identify underused licenses and streamline costs.
Aligning your licenses with your specific business needs and growth.
Continuously auditing and adjusting your licensing configuration for optimal performance.

We can provide Office 365 Government Plans

These plans are designed for qualified government entities, including US federal, state, local, tribal, and territorial government entities.

Key features include:

Segmented Community: Office 365 Government operates within a segmented government cloud community, ensuring data residency and compliance.
Individual Services: Each plan includes various services such as Exchange Online, SharePoint Online, and more.
Security and Compliance: Robust security features and compliance controls are integral to these offerings.

Safeguard Your Data with Backup and Recovery Support

Data loss isn’t a question of if but when. Our Backup and Recovery Support keeps your business safe with:

Automated Backups: Daily, weekly, or custom schedules designed for your business.
Secure Cloud Storage: Easily accessible and protected data, anytime, anywhere.
Rapid Recovery: When disaster strikes, we’ll have your systems up and running with minimal downtime.

Comprehensive IT Support Tailored to Strengthen Your Business

Our proven co-managed IT services solutions provide Teir 1, Teir 2, and Teir 3 End User Support, IT Ticketing Systems, Cybersecurity, data recovery, and Microsoft 365 Licensing optimization. Partnering with an expert IT team can make all the difference in ensuring your business runs smoothly, securely, and cost-effectively. We understand that every IT infrastructure is different and each company needs individual support. So we work with you to develop a strategy that meets your needs.

leadership training and manager in call center

Here are the 2 types of support that we provide:

Tactical Support

We excel in providing collaborative implementation and management of line-of-business applications and licensing including Microsoft, cybersecurity, help desk services, and ticketing systems tailored to our partners’ needs. Our comprehensive approach ensures that each solution is customized to meet the unique requirements of our clients, fostering a seamless and efficient IT partnership.

Key Services:

Line-of-Business Licensing

We manage and implement line-of-business applications and Microsoft licensing solutions that align with your business operations, ensuring compliance and optimal performance.

Cybersecurity

Our robust cybersecurity measures protect your business from potential threats, safeguarding your data and maintaining your operational integrity.

Help Desk Services

Our dedicated help desk team offers prompt and effective support, resolving issues quickly to minimize downtime and enhance productivity.

Ticketing Systems

We provide and manage ticketing systems that streamline issue tracking and resolution by using service level agreement (SLA) metrics, ensuring that we consistently deliver high-quality service and support and improving overall service efficiency.

Remote and Onsite Support:

We are equipped to offer remote and onsite support for both single and multi-location setups. This flexibility ensures that the right support is delivered as needed. Our onsite services are designed to address technical issues, provide hands-on assistance, and ensure that your IT infrastructure operates smoothly.

Why Choose Tactical IT Support?

Tailored Solutions: We understand that every business is unique. Our solutions are customized to fit your specific needs and goals.

Expert Service Team: Our team of experienced professionals is dedicated to providing top-notch IT support and services.

Proactive Approach: We focus on proactive management to prevent issues before they arise, ensuring continuous and reliable IT operations.

Comprehensive Support: From licensing and cybersecurity to help desk and onsite support, we cover all aspects of IT management.

Strategic Support

At our company, we extend our service platforms to include ticketing and document management as part of a robust base system of standard services. In addition to these offerings, we provide clients with virtual CIO /CTO service. This includes strategic planning tailored to the unique needs of their business and the technology required to support their growth.

To illustrate our commitment, we maintain a structured meeting cadence with our clients, meeting quarterly and annually. Before budget cycles, we hold annual meetings to propose and recommend areas of focus for the upcoming year. Quarterly meetings serve to review progress against the annual plan, ensure we are on track, address any new requirements, and make necessary adjustments for the upcoming quarter. During these sessions, we also review our support and service level agreement (SLA) metrics, ensuring that we consistently deliver high-quality service and support.

This approach ensures that our clients receive continuous strategic guidance and technology support, tailored to their evolving business needs.

Ready to Secure and Optimize Your IT?

Want to See if partnering with Arnet Technologies will help you improve your IT department? Reach out to us and let us know if you are interested in hearing.