Investing in additional IT support services, or outsourcing completely for managed IT, gives businesses the bandwidth to tackle the tasks and responsibilities that matter the most for their growth. It also imparts them with confidence in knowing their tech stacks, networks, and devices will remain operational and capable of helping them get work done.
In a working landscape that is becoming increasingly virtual — just think of the shift remote and hybrid work models have created — the IT infrastructure needs for every business have expanded and become more complex. IT teams, whether in-house or outsourced, are called on to support all these needs and find new solutions with innovative technology that is growing to address new challenges.
An Improved Solution to New Work Landscapes
Addressing those requirements is becoming harder to do with internal IT professionals. IT jobs are notoriously difficult to fill normally and have proven to be far from immune to the labor shortage trends seen throughout most of 2022. IT support services, or managed services, can help your business expand or upgrade systems when you need to without having to hire and train employees you may not need later on. They help you stay flexible and remove the constant stress of managing tools and systems that are integral to how work is conducted today.
IT support services help businesses save both time and money. By outsourcing, you’re not locked into paying fixed costs month after month to build out an internal team or laboring with capital expenditures to invest in new hardware and software fixes. A managed IT partner also provides the expertise-laden professionals needed to guide such efforts. They know how to deliver the support and services you need, and can find the solutions that fit your specific circumstances.
But what do IT support services entail? Let’s take a look at some of the many that a proven, high-quality partner will provide.
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IT Support Services Cover the Entire Spectrum
Every business is unique and at different stages in its growth journey. Each will also have its own specific IT needs, depending on its industry, size, internal resources, and many other factors. When looking to work with a managed services provider it’s important to consider their range of capabilities and their ability to address several areas of need. One provider can cover many aspects and in doing so streamline your entire process and day-to-day considerations.
Managed IT
This covers many of the ‘basics’ that come to mind when considering information technology. Support here includes assistance in managing your network, devices, and end-user service — both on-premise and in the cloud. It also includes hardware management covering firewalls and routers, end-point management, patching, printers, and much more. When properly managed and configured, these elements will save you money with fewer issues, less downtime, and increased performance.
IT Consulting
IT support services can encompass strategy as well. Are you looking to switch software providers but unsure about your options? Maybe you need a major hardware upgrade? Perhaps you’re interested in navigating to the cloud or simply moving to a new building. IT consulting helps you scope and execute these kinds of one-off projects, or even develop a long-term technology roadmap, to add clarity to the process and enhance decision-making.
Cloud Services
You understand the benefits of moving some, or all, of your operations and storage capacity to the cloud. But how do you get there? You’ll want a cloud services partner than can identify best-in-class options, implement enterprise-level solutions with small business applicability, and provide the all-in-one approach — from hardware and software to security, compliance, and support — to make the process as painless as possible.
Cybersecurity
With potential threats lurking everywhere, the internet can be a dangerous place for any business. From the knowledge of the latest tactics to the newest tools available to improve your security structure, expert guidance is needed to arm your network and data with the best possible defense against destructive cyberattacks. Managed cybersecurity helps you identify your vulnerable assets, protect your people and data, detect harmful activities within your perimeter, and then craft the appropriate response to recover quickly.
Phone/VoIP
From call centers and service lines to merely a reception area, phone service remains a critical element for many small businesses. However, how that service is delivered has changed. Forget long-distance codes and landlines, Voice over Internet Protocol (VoIP) is the technology used for the majority of business voice communications today. IT support for VoIP includes feature-rich elements such as being able to call from any device, intuitive graphical user interfaces on your computer, integration with Microsoft Teams, and more.
Data Backup & Recovery
No IT support services plan is complete without a backup and recovery strategy. If your facility is struck by a natural disaster, how quickly could you get data back? Are your physical and virtual backups off-site? In the event of a hack, what are the processes to institute those backups? With a strong, cloud-based, backup and data recovery service, you can be back online quickly and with a minimal amount of disruption.
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All of the IT Support Services, None of the Headaches
Arnet Technologies has more than a decade of experience delivering premier managed IT services to businesses across Ohio. We eliminate the pain points and confusion surrounding the way work is done today by managing IT for clients across many industries and allowing them to focus on growing their own businesses — and not troubleshooting technical issues. We cover the entire scope of IT services with each customized to your business-specific needs.
If you have tried managed services before and found the experience lacking, or you’re unsatisfied with the level of service you’re getting from a current partner, Arnet Technologies is dedicated to providing the best customer service possible. We understand that every member of our team is an extension of your business and is committed to ensuring you get the most out of your office technology.
- We acknowledge and confirm all service tickets within 12 minutes; You’ll know exactly when we’re aware of a problem and how we’re working to resolve it quickly.
- Every client is assigned an Account Manager that acts as your Thought Partner or VCIO (virtual chief information officer). They’ll offer applicable guidance and expertise to identify gaps now and plot out the next steps.
- We don’t shy away from in-person visits and will be onsite when you need us.
Get the IT support services you need to remove the stress from managing your work processes and environment. Connect with our team today to learn how Arnet Technologies helps turn your technology into an asset.
